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Troubleshoot DSLR camera disconnect

There are 3 main reasons a camera will show as disconnect in the software

 
 

If you are experiencing either freezing after the countdown or a message that the camera is disconnected:

  • Reseat the camera usb cable both where it plugs into the camera and the USB port on the PC or USB Hub
  • Go into PBU Settings and click the Camera tab. Click 'DSLR' and select 'Refresh'
    • See if your live view feed returns. Wiggle the USB cable at both ends to determine if the cable has been physically stressed or is faulty
  • If the steps above do not work:
    • ensure the camera itself is powering on. If not, check that the all connections are solid for the camera power supply
    • also check that the door on the bottom or side of the photo booth that the power adapter plugs into is completely closed. The camera will not operate if this door is not shut all the way
    • If the camera is turning on but no connection is being established, try plugged the camera usb cable into a different USB port
      • If this does not work, you should try replacing the camera usb cable. Avoid stretching the cable or stress where it plugs into the respective ports. 
  • If none of these steps help, contact HootBooth Support

QUICK REFERENCE: 

1.) Incorrect camera Settings on DSLR models

  • Ensure that your DSLR camera's 'Auto-off' feature is disabled in the camera menu.

2.) Faulty USB cable

  • Ensure that the USB cable coming from the camera into the PC or USB hub is not faulty. 
  • Disconnect and reconnect USB cable.
  • Swap with a new cable.

3.) Faulty USB Hub

  • Ensure that the USB hub is functioning correctly. 
  • Try swapping ports of USB devices connected to the hub to see if the problem moves. 
  • Ensure that the hub is getting power. 
 

4.) Generic DSLR Power Supply

  • If you are presented with a battery message on the back of your camera when you power on your photo booth, select "No" when prompted if the battery displays the Canon logo, and select "Yes" when asked if you would like to continue operating the unit (Note: This is a default message. We ship our units with a 'dummy battery' - this is an external power supply, there is no battery present in the actual camera)