---
title: Software is freezing - PBU software
description: Help suggestions when PBU software is freezing.
---

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# Software is freezing - PBU software

## If the PBU software is freezing, it is very likely due to a communication issue with the camera. Perform the following:

 

- **Check USB Cable** 
    - Close PBU. Re-seat the camera usb cable on both ends - where it plugs into the camera and where it plugs into the PC or USB Hub. Restart PBU and see if connection is re-established
    - If unsuccessful wiggle camera usb cable on camera end and see if connection is intermittent. If so, the USB cable may need to be replaced
- **Check for faulty USB port** 
    - The port on the PC or USB Hub that the camera usb plugs into may have an issue. Try plugging it into a known good USB port. Restart PBU and see if symptom is resolved
- **Check camera power setting** 
    - Unplug the usb cable from the camera and use the Menu button on the camera to browse to the auto-power off feature. This should be **disabled **as shown below. Once disabled, reconnect camera and restart PBU to check that camera stays connected

                    ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/17053050653/original/Wenk7x8FKD2Zousdwm2l0vsqHLmOHREb1A.png?1578504082)

- **Power Cycle the camera** 
    - Turn the camera off and back on. Restart PBU and check for successful connection

 

- **If program continues to freeze, contact HootBooth Support**

 

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