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Software is freezing - PBU software

If the PBU software is freezing, it is very likely due to a communication issue with the camera. Perform the following:

 

  • Check USB Cable
    • Close PBU. Re-seat the camera usb cable on both ends - where it plugs into the camera and where it plugs into the PC or USB Hub. Restart PBU and see if connection is re-established
    • If unsuccessful wiggle camera usb cable on camera end and see if connection is intermittent. If so, the USB cable may need to be replaced
  • Check for faulty USB port
    • The port on the PC or USB Hub that the camera usb plugs into may have an issue. Try plugging it into a known good USB port. Restart PBU and see if symptom is resolved
  • Check camera power setting
    • Unplug the usb cable from the camera and use the Menu button on the camera to browse to the auto-power off feature. This should be disabled as shown below. Once disabled, reconnect camera and restart PBU to check that camera stays connected

                    

  • Power Cycle the camera
    • Turn the camera off and back on. Restart PBU and check for successful connection

 

  • If program continues to freeze, contact HootBooth Support