---
title: Most common mistakes and user errors
description: some of the most common mistakes and user errors.
---

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# Most common mistakes and user errors

## The following is a compilation of frequently encountered User Errors and observations:

 

- **Windows Firewall** is not turned off (or has turned back on after an update).
- If **venue wifi has a Firewall**, use a hotspot. Otherwise suggest using Connectify 2016 version.
- **Chromakey threshold is set too high in Green Screen** tab (erasing all of the image). Need to be set for Live View and Photo.
- **Warning buttons in PBU. Will say if Helper isn’t running**, or if K-lite video codec needs installation.
- **Images stop transferring to PPU iPad app**. User should remove earliest photos to leave fewer than approx. 200 files in Watched folder
- **Canon DSLR must be set to Manual mode**
- **GIFs must be under 8MB to post to FB** & won’t play in albums (Wall only), and must be saved as a video file to post to Instagram.

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