--- title: Event(s) are not showing up in PBU, or my share options are not showing description: Event is not showing or the Sharing options are not populating once a photo session is complete --- [Skip to content](https://knowledge.hootboothphotobooth.com/events-are-not-showing-up-in-pbu-or-my-share-options-are-not-showing#main-content) English Show submenu for translations ![HootBooth Photo Booth Logo](https://knowledge.hootboothphotobooth.com/hs-fs/hubfs/2017%20HootBooth%20Web%20Res%20Logo.png?width=125&height=105&name=2017%20HootBooth%20Web%20Res%20Logo.png) Open main navigation Close main navigation - English Show submenu for translations Browse our support resources - There are no suggestions because the search field is empty. 1. [HootBooth Photo Booth Knowledge base](https://knowledge.hootboothphotobooth.com/?hsLang=en) 2. [PBU Software - EventPRO DSLR Models](https://knowledge.hootboothphotobooth.com/pbu-software-eventpro-dslr-models?hsLang=en) 3. [HELP Articles](https://knowledge.hootboothphotobooth.com/pbu-software-eventpro-dslr-models?hsLang=en#help-articles) # Event(s) are not showing up in PBU, or my share options are not showing ## If  the Event is not showing or the Sharing options are not populating once a photo session is complete, check the following:   If you find that the Sharing options you enabled are not populating once a photo session is complete, check the following: - You have the correct Event selected in the PPU/Helper tab in PBU.  - Your Event was created correctly in the Event Manager, and the date has not already passed - You are connected to wifi, and there are no firewalls enabled on the PC or the Network - Ensure you have not disabled sharing options in the Preferences tab of PBU     If Event(s) are not showing in the Event drop-down menu when you are in the PPU/Helper tab, it is likely due to one of the following:   1. Your Helper tool is not running, or not logged in. You should find the Helper Tool running at the bottom of your task bar, as pictured below (the black camera logo). A green check-mark indicates you are logged in:![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/17024991745/original/UNHshBzH9KiayEyZycMnopNoDHvKqA3nVA.jpg?1523040298) - If the Helper is not running, double-click the Photo Party Upload Helper icon on your desktop - Verify it is now running as seen in the picture above.  - Log into your PPU Account - Ensure 'Autostart' is selected - Ensure that the Helper Tool is up to date   2. The date you selected when you created your Event has already passed - Copy your existing Event and correct the date to the current date or a future date. Save as a new Event. - Open PBU, browse to the PPU/Helper tab and select 'Refresh Events' - Now ensure that your Events are showing up correctly PBU Does not refresh with new events   If you are not running the most recent version of the PBU Helper, it will not update with the new list of events.  1. Un-Install the PBU Helper tool > go to ADD / REMOVE PROGRAMS in Windows.  tip: you can simply type "uninstall" in the Window search window   2. Scroll in the Apps and Features box. Find Photo Party Upload Helper - Click on it to choose UNINSTALL   ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/17119017554/original/FicctOps6eyYm-1lo5I__N_Qr8w5PxUSIA.png?1707859448)   3. Install the latest version of PBU Helper Toold - Go to the Event Manager page. [https://login.photopartyupload.com/](https://login.photopartyupload.com/) 4. Download the latest version by clicking the top right corner.  5. Follow the installation prompts.    ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/17119017695/original/x2pPhppGYJzXa3524N2VQmXPuay6UXUCWQ.png?1707859780) - [Vendor Contact Phone Numbers & Links](https://knowledge.hootboothphotobooth.com/vendor-contact-phone-numbers-links?hsLang=en) - [Event Success](https://knowledge.hootboothphotobooth.com/event-success?hsLang=en) - [Onboarding Resources](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#main-content) - [Sparkbooth Software](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#sparkbooth-software) - [DSLR Software (PC ver)](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#dslr-software-pc-ver) - [Illumin8 Max setup](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#illumin8-max-setup) - [Sinfonia CS2 Printer](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#sinfonia-cs2-printer) - [Illumin8 kiosk](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#illumin8-kiosk) - [Curator Live software](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#curator-live-software) - [Illumin8 Air](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#illumin8-air) - [DSLR Hardware (setup)](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#dslr-hardware-setup) - [Troubleshooting](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#main-content) - [ILLUMIN8+ Photo Booth](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#illumin8-photo-booth) - [ILLUMIN8 MAX Photo Booth](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#illumin8-max-photo-booth) - [DSLR Camera settings](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#dslr-camera-settings) - [Parts](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#parts) - [Sparkbooth](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#sparkbooth) - [Printer](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#printer) - [HootBooth by Booth.Events Software](https://knowledge.hootboothphotobooth.com/hootbooth-by-booth-events-software?hsLang=en) - [PBU Software - EventPRO DSLR Models](https://knowledge.hootboothphotobooth.com/pbu-software-eventpro-dslr-models?hsLang=en#main-content) - [HELP Articles](https://knowledge.hootboothphotobooth.com/pbu-software-eventpro-dslr-models?hsLang=en#help-articles) - [Setup Articles](https://knowledge.hootboothphotobooth.com/pbu-software-eventpro-dslr-models?hsLang=en#setup-articles) - [Software Platforms Terms of Service (TOS)](https://knowledge.hootboothphotobooth.com/software-platforms-terms-of-service-tos?hsLang=en#main-content) - [Curator iPad Photo Booth Software](https://knowledge.hootboothphotobooth.com/software-platforms-terms-of-service-tos?hsLang=en#curator-ipad-photo-booth-software) 1 [mailto:support@hootboothphotobooth.com](mailto:support@hootboothphotobooth.com) Copyright HootBooth Photo Booth© 2024,