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Canon M50 / M100 powering off

Canon M50 / M100 or other DSLR camera is losing power or automatically shutting off, try these steps

Video for setup changes on M100 camera at the end of this article. (skip to bottom)If  your Canon M50 (or other DSLR) seems to be disconnecting or powering off by itself, check these items:

Loose Connections:

Check to see if either the Camera Power cable (this plugs in at the bottom) or the Camera USB cable (this plugs in at the side of the camera) is loose or faulty. A loose connection will be evident if wiggling the Camera Power cable causes the camera to turn on and off, or if wiggling the Camera USB cable causes Windows to lose or gain connection. 

Consult HootBooth Support if you suspect a loose connection.

Ensure Auto-Power off is disabled:

With the Camera USB cable unplugged, press the menu button at the bottom right

You will see the menu come up on the camera screen. Use the buttons around the Q-set button to navigate to the yellow wrench, tab 2, as shown below:

Select 'Power saving' (press the Q-set button) and ensure 'Auto power off' is set to Disable as shown below. Also set the 'Display off' value to the highest number of minutes available in the menu. 

You may now re-connect the Camera USB cable.

 

M100 Camera setup changes (video)