--- title: AirCast Pro is not printing description: Possible solutions for when the AirCast Pro is not printing. --- [Skip to content](https://knowledge.hootboothphotobooth.com/aircast-pro-is-not-printing#main-content) English Show submenu for translations ![HootBooth Photo Booth Logo](https://knowledge.hootboothphotobooth.com/hs-fs/hubfs/2017%20HootBooth%20Web%20Res%20Logo.png?width=125&height=105&name=2017%20HootBooth%20Web%20Res%20Logo.png) Open main navigation Close main navigation - English Show submenu for translations Browse our support resources - There are no suggestions because the search field is empty. 1. [HootBooth Photo Booth Knowledge base](https://knowledge.hootboothphotobooth.com/?hsLang=en) 2. [Troubleshooting](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en) 3. [Printer](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#printer) # AirCast Pro is not printing ## You may review the possible reasons below that prints are not being produced if you are using the Air Cast Pro module for AirPrint printing   Ensure the iPad is connected to the AirCastPro network, not your local network:   ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/17078098596/original/9Tk55ZpF8dWgHHhk6iWQ8V9aAGzEkhS8YA.png?1630502136)   Ensure that your Event on [www.curatorlive.com](https://www.curatorlive.com/) is set to AirPrint and not Curator Wireless Print Server. This is located at the bottom of the 'Sharing Screen' tab in your event   ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/17078098638/original/HAKunJjGvfTAS5LHxmM4douJ0YrbQiI-yA.png?1630502166)   Try deleting and re-adding printers on aircastpro.local. Select the printer, then click 'Remove'. Once removed click 'Add' to re-create the printer instance(s). Full steps are located [here](https://hootboothphotobooth.freshdesk.com/a/solutions/articles/17000115939)   ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/17078099358/original/cOChuJVs6CJDC-PzkcPIvXwF5KchdkMGyQ.png?1630502783)     Ensure printer is always plugged into same USB port on AirCastPro module. If you plug it into a different port, you will need to delete and re-add the printer instance(s) on the AirCastPro landing page at aircastpro.local   ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/17078099197/original/Lay9MqWh8mOfWcVv9m0sOPn6GrIZBNwFfQ.jpeg?1630502624)     Ensure printer media is loaded correctly and printer is all the way closed. You may review our video for properly loading printer media [here](https://www.youtube.com/watch?v=lP78XSp_aVg)   **If you have ensured that all settings are configured correctly and the prints are still not producing or producing correctly, you should reset Air Cast Pro sub-system, as shown below:**   In the Safari browser, navigation to AirCastPro.local    Once page loads, click on Subsystem Control as shown:   ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/17085577669/original/XiAjQNwQpQRcjhJ7xm5FYXxl8WRq90dlTw.png?1644424548)   Click on 'Reset Subsystem Now'   ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/17085577748/original/od29Y4ZfvZIk1MRiM4LwDys2qM0mupe2fg.png?1644424642)   Confirm you want to reset the Subsystem Controls   ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/17085577776/original/3BXmoloZVvqbOyPGLISY-uEiv8p0LWhz9A.png?1644424704)   The Substem will now be reset to factory default and you should re-add your printer(s) and test   ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/17085577833/original/Cox2pzgoQ-8ATx2GeP669Sc2FdWhJ9Pxmg.png?1644424772)         ARTICLE PROPERTIES Published - [Vendor Contact Phone Numbers & Links](https://knowledge.hootboothphotobooth.com/vendor-contact-phone-numbers-links?hsLang=en) - [Event Success](https://knowledge.hootboothphotobooth.com/event-success?hsLang=en) - [Onboarding Resources](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#main-content) - [Sparkbooth Software](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#sparkbooth-software) - [DSLR Software (PC ver)](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#dslr-software-pc-ver) - [Illumin8 Max setup](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#illumin8-max-setup) - [Sinfonia CS2 Printer](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#sinfonia-cs2-printer) - [Illumin8 kiosk](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#illumin8-kiosk) - [Curator Live software](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#curator-live-software) - [Illumin8 Air](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#illumin8-air) - [DSLR Hardware (setup)](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#dslr-hardware-setup) - [Troubleshooting](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#main-content) - [ILLUMIN8+ Photo Booth](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#illumin8-photo-booth) - [ILLUMIN8 MAX Photo Booth](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#illumin8-max-photo-booth) - [DSLR Camera settings](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#dslr-camera-settings) - [Parts](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#parts) - [Sparkbooth](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#sparkbooth) - [Printer](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#printer) - [HootBooth by Booth.Events Software](https://knowledge.hootboothphotobooth.com/hootbooth-by-booth-events-software?hsLang=en) - [PBU Software - EventPRO DSLR Models](https://knowledge.hootboothphotobooth.com/pbu-software-eventpro-dslr-models?hsLang=en#main-content) - [HELP Articles](https://knowledge.hootboothphotobooth.com/pbu-software-eventpro-dslr-models?hsLang=en#help-articles) - [Setup Articles](https://knowledge.hootboothphotobooth.com/pbu-software-eventpro-dslr-models?hsLang=en#setup-articles) - [Software Platforms Terms of Service (TOS)](https://knowledge.hootboothphotobooth.com/software-platforms-terms-of-service-tos?hsLang=en#main-content) - [Curator iPad Photo Booth Software](https://knowledge.hootboothphotobooth.com/software-platforms-terms-of-service-tos?hsLang=en#curator-ipad-photo-booth-software) 1 [mailto:support@hootboothphotobooth.com](mailto:support@hootboothphotobooth.com) Copyright HootBooth Photo Booth© 2024,