Ensure the iPad is connected to the AirCastPro network, not your local network:
Ensure that your Event on www.curatorlive.com is set to AirPrint and not Curator Wireless Print Server. This is located at the bottom of the 'Sharing Screen' tab in your event
Try deleting and re-adding printers on aircastpro.local. Select the printer, then click 'Remove'. Once removed click 'Add' to re-create the printer instance(s). Full steps are located here
Ensure printer is always plugged into same USB port on AirCastPro module. If you plug it into a different port, you will need to delete and re-add the printer instance(s) on the AirCastPro landing page at aircastpro.local
Ensure printer media is loaded correctly and printer is all the way closed. You may review our video for properly loading printer media here
If you have ensured that all settings are configured correctly and the prints are still not producing or producing correctly, you should reset Air Cast Pro sub-system, as shown below:
In the Safari browser, navigation to AirCastPro.local
Once page loads, click on Subsystem Control as shown:
Click on 'Reset Subsystem Now'
Confirm you want to reset the Subsystem Controls
The Substem will now be reset to factory default and you should re-add your printer(s) and test
