--- title: Illumin8+ troubleshooting tips description: troubleshooting lighting and ipad charging issues for the illumin8+ --- [Skip to content](https://knowledge.hootboothphotobooth.com/illumin8-troubleshooting#main-content) English Show submenu for translations ![HootBooth Photo Booth Logo](https://knowledge.hootboothphotobooth.com/hs-fs/hubfs/2017%20HootBooth%20Web%20Res%20Logo.png?width=125&height=105&name=2017%20HootBooth%20Web%20Res%20Logo.png) Open main navigation Close main navigation - English Show submenu for translations Browse our support resources - There are no suggestions because the search field is empty. 1. [HootBooth Photo Booth Knowledge base](https://knowledge.hootboothphotobooth.com/?hsLang=en) 2. [Troubleshooting](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en) 3. [ILLUMIN8+ Photo Booth](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#illumin8-photo-booth) # Illumin8+ troubleshooting tips ## Common issues with simple fixes for the Illumin8+ hardware The steps below will help you determine if a mal-functioning ringlight is something simple like a loose connection or user error, or if your unit needs servicing at our warehouse. If your ring-light is not powering on: Step one: Remove the back cover to gain entry to the inside of the unit ● Determine if the power supply is working: ● Plug your Illumin8+ into a working outlet ○ If your power supply is working you will see a green or red LED light come on, per the photo below ![Screen Shot 2024-07-30 at 8.00.23 AM](https://knowledge.hootboothphotobooth.com/hs-fs/hubfs/Screen%20Shot%202024-07-30%20at%208.00.23%20AM.png?width=402&height=501&name=Screen%20Shot%202024-07-30%20at%208.00.23%20AM.png) If the LED light does not come on, check that the connection below is firmly seated. Once firmly secured, you should see the LED light come on. If the LED does NOT come on, you likely have a faulty power supply. Reach out to our support team. If the LED does come on, rotate the dimmer dial to verify your ringlight now works.  ![Screen Shot 2024-07-30 at 8.02.03 AM](https://knowledge.hootboothphotobooth.com/hs-fs/hubfs/Screen%20Shot%202024-07-30%20at%208.02.03%20AM.png?width=390&height=352&name=Screen%20Shot%202024-07-30%20at%208.02.03%20AM.png) If the LED on the power supply comes on, but the ringlight does not come on proceed below: REMOVE POWER CABLE FROM OUTLET FIRST Check that connections are secure on the small green module shown below: ![Screen Shot 2024-07-30 at 8.03.06 AM](https://knowledge.hootboothphotobooth.com/hs-fs/hubfs/Screen%20Shot%202024-07-30%20at%208.03.06%20AM.png?width=371&height=315&name=Screen%20Shot%202024-07-30%20at%208.03.06%20AM.png) Check that connections are secure on the clear junction clips shown below. The orange clips on the opposite side can be pulled up to reseat the wires. ![Screen Shot 2024-07-30 at 8.04.56 AM](https://knowledge.hootboothphotobooth.com/hs-fs/hubfs/Screen%20Shot%202024-07-30%20at%208.04.56%20AM.png?width=324&height=368&name=Screen%20Shot%202024-07-30%20at%208.04.56%20AM.png) Check that connections are secure on the clear junction clips shown below. The orange clips on the opposite side can be pulled up to reseat the wires.  ![Screen Shot 2024-07-30 at 8.06.08 AM](https://knowledge.hootboothphotobooth.com/hs-fs/hubfs/Screen%20Shot%202024-07-30%20at%208.06.08%20AM.png?width=313&height=341&name=Screen%20Shot%202024-07-30%20at%208.06.08%20AM.png)         - [Vendor Contact Phone Numbers & Links](https://knowledge.hootboothphotobooth.com/vendor-contact-phone-numbers-links?hsLang=en) - [Event Success](https://knowledge.hootboothphotobooth.com/event-success?hsLang=en) - [Onboarding Resources](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#main-content) - [Sparkbooth Software](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#sparkbooth-software) - [DSLR Software (PC ver)](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#dslr-software-pc-ver) - [Illumin8 Max setup](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#illumin8-max-setup) - [Sinfonia CS2 Printer](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#sinfonia-cs2-printer) - [Illumin8 kiosk](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#illumin8-kiosk) - [Curator Live software](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#curator-live-software) - [Illumin8 Air](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#illumin8-air) - [DSLR Hardware (setup)](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#dslr-hardware-setup) - [Troubleshooting](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#main-content) - [ILLUMIN8+ Photo Booth](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#illumin8-photo-booth) - [ILLUMIN8 MAX Photo Booth](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#illumin8-max-photo-booth) - [DSLR Camera settings](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#dslr-camera-settings) - [Parts](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#parts) - [Sparkbooth](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#sparkbooth) - [Printer](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#printer) - [HootBooth by Booth.Events Software](https://knowledge.hootboothphotobooth.com/hootbooth-by-booth-events-software?hsLang=en) - [PBU Software - EventPRO DSLR Models](https://knowledge.hootboothphotobooth.com/pbu-software-eventpro-dslr-models?hsLang=en#main-content) - [HELP Articles](https://knowledge.hootboothphotobooth.com/pbu-software-eventpro-dslr-models?hsLang=en#help-articles) - [Setup Articles](https://knowledge.hootboothphotobooth.com/pbu-software-eventpro-dslr-models?hsLang=en#setup-articles) - [Software Platforms Terms of Service (TOS)](https://knowledge.hootboothphotobooth.com/software-platforms-terms-of-service-tos?hsLang=en#main-content) - [Curator iPad Photo Booth Software](https://knowledge.hootboothphotobooth.com/software-platforms-terms-of-service-tos?hsLang=en#curator-ipad-photo-booth-software) 1 [mailto:support@hootboothphotobooth.com](mailto:support@hootboothphotobooth.com) Copyright HootBooth Photo Booth© 2024,