The steps below will help you determine if a mal-functioning ringlight is something
simple like a loose connection or user error, or if your unit needs servicing at our
warehouse.
If your ring-light is not powering on:
Step one: Remove the back cover to gain entry to the inside of the unit
● Determine if the power supply is working:
● Plug your Illumin8+ into a working outlet
○ If your power supply is working you will see a green or red LED
light come on, per the photo below
If the LED light does not come on, check that the connection below is firmly seated. Once firmly secured, you should see the LED light come on. If the LED does NOT come on, you likely have a faulty power supply. Reach out to our support team. If the LED does come on, rotate the dimmer dial to verify your ringlight now works.
If the LED on the power supply comes on, but the ringlight does not come on proceed below: REMOVE POWER CABLE FROM OUTLET FIRST Check that connections are secure on the small green module shown below:
Check that connections are secure on the clear junction clips shown below. The orange clips on the opposite side can be pulled up to reseat the wires.
Check that connections are secure on the clear junction clips shown below. The orange clips on the opposite side can be pulled up to reseat the wires.
