---
title: How to clear a printer jam
description: Clear a printer jam. Find and remove excess printer strips to clear a printer error.
---

[Skip to content](https://knowledge.hootboothphotobooth.com/how-to-clear-a-printer-jam#main-content)

English

Show submenu for translations

![HootBooth Photo Booth Logo](https://knowledge.hootboothphotobooth.com/hs-fs/hubfs/2017%20HootBooth%20Web%20Res%20Logo.png?width=125&height=105&name=2017%20HootBooth%20Web%20Res%20Logo.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations

 Browse our support resources

- There are no suggestions because the search field is empty.

1. [HootBooth Photo Booth Knowledge base](https://knowledge.hootboothphotobooth.com/?hsLang=en)
2. [Troubleshooting](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en)
3. [Printer](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#printer)

# How to clear a printer jam

## If your Sinfonia printer becomes jammed it is likely because the trims that it cuts have become lodged somewhere inside the printer, usually in the cutter mechanism.

If your Sinfonia printer becomes jammed it is likely because the trims that it cuts have become lodged somewhere inside the printer, usually in the cutter mechanism. It is possible to clear these trimmings by following the steps below:

1) Pull printer tray all the way out and remove paper and ribbon. 

2) Remove top cover via two small screws shown below:

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/17001579507/original/Screw%201.jpeg?1474555048)

3) If trim pieces are present they will be seen in the areas below:

Under top cover

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/17001579600/original/Trim%202.jpeg?1474555169)

Cutter mechanism seen through front of printer

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/17001579643/original/Cutter.jpg?1474555264)

4) Using a pair of tweezers or similar tool remove all trimmings, especially any in the cutter mechanism. 

5) Turn printer upside down and shake gently to dislodge any additional trimmings. Recheck under top cover and cutter.

6) Replace top cover and re-load media. Test Printer.

 

 

 

- [Vendor Contact Phone Numbers & Links](https://knowledge.hootboothphotobooth.com/vendor-contact-phone-numbers-links?hsLang=en)
- [Event Success](https://knowledge.hootboothphotobooth.com/event-success?hsLang=en)
- [Onboarding Resources](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#main-content)
  
  
  
  
  
    - [Sparkbooth Software](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#sparkbooth-software)
    - [DSLR Software (PC ver)](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#dslr-software-pc-ver)
    - [Illumin8 Max setup](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#illumin8-max-setup)
    - [Sinfonia CS2 Printer](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#sinfonia-cs2-printer)
    - [Illumin8 kiosk](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#illumin8-kiosk)
    - [Curator Live software](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#curator-live-software)
    - [Illumin8 Air](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#illumin8-air)
    - [DSLR Hardware (setup)](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#dslr-hardware-setup)
- [Troubleshooting](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#main-content)
  
  
  
  
  
    - [ILLUMIN8+ Photo Booth](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#illumin8-photo-booth)
    - [ILLUMIN8 MAX Photo Booth](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#illumin8-max-photo-booth)
    - [DSLR Camera settings](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#dslr-camera-settings)
    - [Parts](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#parts)
    - [Sparkbooth](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#sparkbooth)
    - [Printer](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#printer)
- [HootBooth by Booth.Events Software](https://knowledge.hootboothphotobooth.com/hootbooth-by-booth-events-software?hsLang=en)
- [PBU Software - EventPRO DSLR Models](https://knowledge.hootboothphotobooth.com/pbu-software-eventpro-dslr-models?hsLang=en#main-content)
  
  
  
  
  
    - [HELP Articles](https://knowledge.hootboothphotobooth.com/pbu-software-eventpro-dslr-models?hsLang=en#help-articles)
    - [Setup Articles](https://knowledge.hootboothphotobooth.com/pbu-software-eventpro-dslr-models?hsLang=en#setup-articles)
- [Software Platforms Terms of Service (TOS)](https://knowledge.hootboothphotobooth.com/software-platforms-terms-of-service-tos?hsLang=en#main-content)
  
  
  
  
  
    - [Curator iPad Photo Booth Software](https://knowledge.hootboothphotobooth.com/software-platforms-terms-of-service-tos?hsLang=en#curator-ipad-photo-booth-software)

1

[mailto:support@hootboothphotobooth.com](mailto:support@hootboothphotobooth.com)

Copyright HootBooth Photo Booth© 2024,