--- title: Emails and / or Texts not sending description: Possible explanations for why Email and/or text are not sending. --- [Skip to content](https://knowledge.hootboothphotobooth.com/emails-and-/-or-texts-not-sending#main-content) English Show submenu for translations ![HootBooth Photo Booth Logo](https://knowledge.hootboothphotobooth.com/hs-fs/hubfs/2017%20HootBooth%20Web%20Res%20Logo.png?width=125&height=105&name=2017%20HootBooth%20Web%20Res%20Logo.png) Open main navigation Close main navigation - English Show submenu for translations Browse our support resources - There are no suggestions because the search field is empty. 1. [HootBooth Photo Booth Knowledge base](https://knowledge.hootboothphotobooth.com/?hsLang=en) 2. [PBU Software - EventPRO DSLR Models](https://knowledge.hootboothphotobooth.com/pbu-software-eventpro-dslr-models?hsLang=en) 3. [HELP Articles](https://knowledge.hootboothphotobooth.com/pbu-software-eventpro-dslr-models?hsLang=en#help-articles) # Emails and / or Texts not sending ## If you find that your emails are not sending or intermittently sending, check the known causes below:   My emails are not sending in PBU   If you find that your emails are not sending or intermittently sending, check the known causes below:   - Windows Firewall is Enabled. Be sure to turn it completely off. You may [View this link](https://support.laphotoparty.com/support/solutions/articles/5000750773-disabling-windows-firewall) for instructions - The specific 'From Address' you used when setting up the Email Share option. Some examples of emails that do not work are @yahoo.com, @aol.com and sometimes @gmail.com. Try using an alternate email account instead - Insufficient wifi speed or connectivity. A weak signal or low bandwidth on wifi or 4G/LTE can cause emails to not send, be delayed or send intermittently - Insufficient Network Privileges. If using wifi at a hotel, convention center, etc - the establishment may have protocols in place on their network that prevent unauthorized software from sending/receiving - Proper access not allowed when using SMTP. For example, gmail requires that you 'allow access to less secure apps'. If using Gmail, you may [view this link](https://support.google.com/accounts/answer/6010255?hl=en) for instructions. Other email providers may have similar requirements - Check the Queue - Double-click on the Helper Tool that runs in the Windows Quick Access menu - ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/17053293803/original/6M9yYC_CSpUGb3KJp-PAiizgTsR-liIQJQ.jpg?1579028979) - A window will open, click on the 'Queue Status' tab - ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/17053293820/original/jNd28C3KJGp6jsFciWJdilvOdd3L4Zjixw.jpg?1579029008) - If items are building up in the Queue, click on 'Resend suspended' to  - [Vendor Contact Phone Numbers & Links](https://knowledge.hootboothphotobooth.com/vendor-contact-phone-numbers-links?hsLang=en) - [Event Success](https://knowledge.hootboothphotobooth.com/event-success?hsLang=en) - [Onboarding Resources](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#main-content) - [Sparkbooth Software](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#sparkbooth-software) - [DSLR Software (PC ver)](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#dslr-software-pc-ver) - [Illumin8 Max setup](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#illumin8-max-setup) - [Sinfonia CS2 Printer](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#sinfonia-cs2-printer) - [Illumin8 kiosk](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#illumin8-kiosk) - [Curator Live software](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#curator-live-software) - [Illumin8 Air](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#illumin8-air) - [DSLR Hardware (setup)](https://knowledge.hootboothphotobooth.com/onboarding-resources?hsLang=en#dslr-hardware-setup) - [Troubleshooting](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#main-content) - [ILLUMIN8+ Photo Booth](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#illumin8-photo-booth) - [ILLUMIN8 MAX Photo Booth](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#illumin8-max-photo-booth) - [DSLR Camera settings](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#dslr-camera-settings) - [Parts](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#parts) - [Sparkbooth](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#sparkbooth) - [Printer](https://knowledge.hootboothphotobooth.com/troubleshooting?hsLang=en#printer) - [HootBooth by Booth.Events Software](https://knowledge.hootboothphotobooth.com/hootbooth-by-booth-events-software?hsLang=en) - [PBU Software - EventPRO DSLR Models](https://knowledge.hootboothphotobooth.com/pbu-software-eventpro-dslr-models?hsLang=en#main-content) - [HELP Articles](https://knowledge.hootboothphotobooth.com/pbu-software-eventpro-dslr-models?hsLang=en#help-articles) - [Setup Articles](https://knowledge.hootboothphotobooth.com/pbu-software-eventpro-dslr-models?hsLang=en#setup-articles) - [Software Platforms Terms of Service (TOS)](https://knowledge.hootboothphotobooth.com/software-platforms-terms-of-service-tos?hsLang=en#main-content) - [Curator iPad Photo Booth Software](https://knowledge.hootboothphotobooth.com/software-platforms-terms-of-service-tos?hsLang=en#curator-ipad-photo-booth-software) 1 [mailto:support@hootboothphotobooth.com](mailto:support@hootboothphotobooth.com) Copyright HootBooth Photo Booth© 2024,